Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once goods are back in our possession your full refund will be processed.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
To be eligible for a refund please contact us within 48 hours of receiving you item/s to let us know either your item/s have a manufacturing defect or have been damaged in transit. Please provide at least 4 photos of the damage or defect/s as our delivery partner is likely to reject our claim on your behalf without them due to their policy. We would advise customers to always open your parcel upon receipt to check for any damage due to this policy. Please open carefully, especially if it is a gift item for an occasion more than 2 days away.
We will then keep you updated and you will be notified approximately 48 hours after making your claim if and when a refund will be processed. All being well your refund will be complete within 7 working days of your initial claim.
If an item, or items, is damaged, we shall collect them from you and repair or replace the item/s as quickly as possible.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@sencillodesigns.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please refer to the paragraph above or send us an email shop@sencillodesigns.co.uk
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Sencillo Design Ltd, Northend, Long Street, Foston, Lincolnshire, NG32 2LD.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, you will not pay up front to return items.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at shop@sencillodesigns.co.uk for questions related to refunds and returns.